Policies

ARRIVAL

To ensure the best service possible, please arrive 10-15 minutes prior to your appointment to fill out all necessary forms and relax before your treatment.  We cannot guarantee your appointment if you are more than 10 minutes late. Your appointment may be shortened or rescheduled to another available date.

APPOINTMENT CANCELLATIONS/NO SHOWS

We understand that things happen, so we offer you to cancel your appointment at no charge up to 24 hours before your appointment.  For late cancellations or missed appointments, we will apply a cancellation fee of 50% of your treatment cost.

 YOUNG GUESTS

Guests under 18 years of age must obtain parental consent before receiving a treatment. For their safety, children are not allowed in the treatment room unless they have a scheduled appointment.  We cannot be responsible for your child if they are left unattended in the waiting area.  We ask that you please respect this policy and we appreciate your understanding!

PAYMENT/GRATUITY

We accept payments in the form of cash, check, Visa, Mastercard, Discover and American Express.  We have a $35 returned check fee. Treatment fees do not include gratuity. Tipping is not necessary, but always appreciated. You are welcome to leave cash or add it to your credit card.

RETURNS/EXCHANGES

Products not to your liking may be exchanged within 7 days of purchase. We do not give refunds for products purchased. No refunds will be given on services rendered.

SAFETY

Your comfort and well-being are important to us! Please inform us of any medical conditions or allergies you may have to ensure the most beneficial treatments. A consent form must be filled out by all guests. Please let us know of any skin sensitizing medications (for example Retin-A, Accutane, etc.) that you may be using.  If you are using any topical or oral prescription skin medication, you must discontinue the use of it at least 2-6 weeks prior to treatments and waxing.  These products thin your skin and may cause sensitivity, burning and/or peeling. Inform your service provider if you are taking any of these medications